Support Services

YITCO IT offers a variety of support solutions for our customers. With any support plan, YITCO IT offers prompt and cost-effective services to keep your Company’s computer systems and network up and running. Our Help desk staff and our team of Support Engineers offers the breadth and depth of knowledge to support your entire computing environment so you can be confident that your issues will be resolved promptly and professionally.

Our help desk management team uses automated help desk software to ensure that all support requests are immediately logged, prioritized and tracked to ensure all of our customers’ issues are completely satisfied. Whether you need full-time I.T. support to manage and support your information technology or only need us for troubleshooting from time to time, we have a support plan to meet your needs.

Managed Support Plans
Our Managed Support Plans provide the ultimate support for your Information Technology. Our Managed Customers enjoy a variety of benefits including; on-site and telephone support of hardware and software, priority response from a dedicated support team, , remote support and I.T. planning sessions with our highly qualified consultants. This service is delivered for a fixed fee that is easy to budget. Whether you need coverage for one mission-critical server or your entire network, we have a Managed support plan for you.

Scheduled Support Plan
For customers who prefer regular scheduled support visits, our Scheduled Support Plan is the answer. This support plan provides for scheduled weekly or monthly support visits from a Primary System Engineer. Our Engineer becomes part of your team and really knows your environment. Other advantages Scheduled Support customers receive are discounted travel time fees, a lower expedite fee and a higher priority response to any urgent needs. Scheduled visits can be provided in 4 or 8 hour increments.

Block Support Plan
Our Block Support Plan allows our customers to purchase pre-paid blocks of time to be used for any of our Professional Services. The block is a flexible way of purchasing services since it can be used for any of our services including hardware repair, software and network support, projects, or consulting. Block Support Customers receive discounted rates and priority response times. We offer various block plans to meet your support needs.

Hourly Support Plan
If you don’t require a large amount of computer support or just want to try us out, the Hourly Support Plan may be best. Our base level of service provides our customers with support as needed at our standard hourly rates. Customers utilizing our services will receive the same quality support that our other clients receive. Every effort will be made to provide prompt response to any customer issue, however, support at this level is subject to availability and upgrading to a priority response level will require an expedite fee.